FAQ's
General Information.
What services do you offer?
We offer custom sewing, and design services, including garment creation, tailoring, and specialty item designs.
How can I request a custom design?
You can contact us via our website or email. We’ll schedule a consultation to discuss your ideas and needs.
Do you provide consultations?
Yes, we offer free initial consultations to understand your requirements and provide an estimate.
Where are you located?
Our studio is located in Chester, PA. We also offer virtual consultations for clients outside the area.
Order and Pricing.
How do I place an order?
Orders can be placed online. We require a deposit to begin work on custom projects.
What is your pricing structure?
Pricing varies based on the complexity of the project, materials used, and the time required. We provide a detailed quote after the initial consultation.
What forms of payment do you accept?
We accept cash, credit/debit cards, and online payments through Paypal, Apple Pay,or Zelle.
What does "Ready to Ship" mean for my order?
"Ready to Ship" means that the items in your order are already in stock, packaged, and prepared for immediate dispatch. This allows for faster processing and shipping times compared to our made-to-order items.
Where can I track my order?
After your order ships, you'll receive a confirmation email that contains the tracking link for your order.
Production and Delivery.
How long does it take to complete a custom order?
The turnaround time depends on the project’s complexity. Generally, it takes 2-4 weeks from the design approval to completion.
Do you offer rush services?
Yes, rush services are available for an additional fee. Please contact us for availability.
Do you ship orders?
Yes, we offer shipping for domestic orders. Shipping costs are calculated at checkout. Please refer to the shipping policy on our website.
Policies.
What is your return and refund policy?
Due to the custom nature of our work, we do not offer returns or refunds on items. Exchanges only! Please refer to the refund policy on our website.
Can I cancel or modify my order?
Orders can be modified or canceled within 24 hours of placement. After this period, changes may incur additional charges.
Do you have a privacy policy?
Yes, we respect your privacy and are committed to protecting your personal information. Please refer to our full privacy policy on our website.
How can I contact customer service?
You can reach our customer service team by email, or through the contact form on our website. We aim to respond within 24 hours.